ABOUT US
pupp st. is a pet lifestyle brand with a mission to bring street style fashion to your furry friends. Designed in NYC, our products ensure your pet can showcase a unique style that reflects the city's urban culture
FAQs
PRODUCT
RAINCOAT STORY
Living in the city, we understood the challenge of walking our dogs in the rain. So, we set out to create a solution that combines both practicality and style. Our raincoats are a reflection of our love for street fashion, designed to keep your pup dry while ensuring they look effortlessly cool. Paired with a matching umbrella, rainy day walks are no longer a hassle—they become an opportunity to step out and feel good while exploring the city together.
DESIGN, COLORS AND MORE DROPS
Our Chief of Product and Creative Director is already working on more colors and designs. This is just the beginning, and we can’t wait to share what’s coming next!
SIZING QUESTIONS
We encourage you to reach out regarding any sizing questions before placing your order. Please email us at help@puppst.com and we’ll be able to assist you.
RAINCOAT AND SWEATER SIZING DIFFERENCES
Your pup will likely wear the same size for both the raincoat and sweater, but please note that each has a different size chart. The raincoat material is not stretchable, so be sure to pay attention to the neck and chest circumference when ordering a raincoat.
SHIPPING
WHERE THE ITEMS ARE SHIPPED FROM
Brooklyn, NY
GLOBAL PLANS
We are shipping around the Contiguous United States for now. International shipping is coming!
DELIVERY TIMELINE
We process and ship your order within 1-2 business days after it's received. USPS Ground shipping typically takes 2-5 business days to arrive at your doorstep. Once your order ships, you'll receive tracking information via email to keep you updated. Please note that we may ship via UPS or FedEx too.
CANCELLATION
24 HR. CANCELLATION
Orders may be canceled within 24 hours of purchase. Please email us at help@puppst.com. After 24 hours, cancellations are no longer possible, but you will have the option to return the item.
EXCHANGES
IF YOU CHANGE YOUR MIND
Please contact help@puppst.com so you could return the item and we will ship out the exchanged item to you once we’ve received and inspected the returned product.
RETURNS
HOW TO RETURN
You may return within 14 days of purchase if product is unworn, undamaged and still contains the tag and original packaging, please send an email to help@puppst.com for further instructions regarding your return.
COMMUNITY
MAKE FRIENDS WITH THE #HEYPUPPSTERS CREW
We would love your furry friends to join our #heypuppsters community. The best way to reach us would be Instagram.
MEMBER PERKS
Early access to our drops, insider drop updates, exclusive discount codes, product collaborations, invite to our future events and more.